Have you ever walked in another's shoes?

Today something happened that I can't explain for reasons that I can't explain but what I can say is that I met someone today and I have walked 10 years in her shoes. I am no longer wearing those shoes and am thrilled I am not but felt horrible that I couldn't do anything to help this person that was still stuck in her shoes. I, knowing there are consequences couldn't sit back and do nothing so I offered the branch of help. Hopefully it won't bite me in the butt. I want to send a prayer to God to help her feel his strength and know that he will help carry her through. He was always there for me, even when I wasn't the most willing or responsive or appreciative. He is a very loyal God.